Chances are if you have ever contacted us for support you would have been greeted by Judy.
Over the past decade Judy has forged many long-term relationships with our panel members and always goes that extra mile to quickly resolve issues and answer questions. She is compassionate, understanding and a natural problem-solver, which makes her a valuable asset to our team and exceptional in her role.
In recognition of her 10-year anniversary with the company we would like to give you the opportunity to get to know her better!
What first drew you to customer service?
It’s just my personality – I learnt early on that I have an ear for listening when my girlfriends would come to me whenever they had a problem or disagreement with a boyfriend. I enjoy working with the public and I love being able to help people.
What is the most rewarding aspect of your career?
Being able to find positive solutions when approached by a member. Whether it’s locating a certain study they may have done, assisting with a technical error in a survey or a question regarding compensation, I genuinely enjoy providing solutions and making the members happy. In short, I love being able to turn a frown into a smile.
Some of our panel members may not be aware, but you live in Kelowna, BC. What is your favourite thing about living there?
The Okanagan Lake, the beauty of the mountains, the valley and of course the awesome climate are a few of the reasons that I like living in Kelowna. I love the outdoor music festivals, wine tours, walks along the waterfront and picking my own fruit in the orchards. I love that the diversity of culture here blends itself, whether it’s through the food and wine or art festivals. I love that just a few minutes away you can watch the salmon swimming up Mission Creek during spawning season or take a walk and suddenly you are away from the city. Another thing I enjoy is taking visitors down the road to visit a Kangaroo farm where you can actually cuddle a young joey. When I look around this beautiful place I call home I constantly have to remind myself…I live here!
What do you like to do in your free time?
I enjoying reading, in particular, historical romance novels. I guess you could say I’m a romantic … But you can also catch me reading biographies every so often. I also enjoy watching movies when I get a chance. My favourite movie is definitely Erin Brockovich. It’s amazing to watch the dedication and the lengths she went to prove her cause for all those seriously affected people. But on a nice day when I need to get out of the house, I enjoy hanging out at the beach!
If you could give our panel members one piece of advice, what would it be?
Participate in our studies! And, please keep your mailing address current!! But more importantly, don’t hesitant to contact me through our support email or by phone if you are ever facing any issues with our surveys or have any questions. I always enjoy helping our members!