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Ways to Engage – Why channels of communication matter

Measuring customer engagement in pharmaceutical market research can be challenging as physicians usually prefer to not be seen as “associated” with any given pharmaceutical company. However, as demonstrated by our customer engagement independent research study, it is undeniable that stronger levels of physician engagement exist among pharmaceutical companies which can lead to more positive outcomes for their associated brands.

Using our customer engagement model for pharma, we sought to better understand how Canadian physicians (GPs and specialists) define customer engagement, and in turn what companies can do to interact and engage them in more meaningful ways.

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As we have recently learned from our independent research, a generational gap clearly exists between younger and older physicians. Attitudes towards work-life balance, technology, communication preferences and interactions with pharma all differ based on physician age.

This independent research will assess how physicians define value and quantify the factors that drive customer engagement for younger versus older physicians. Help foster company loyalty through building a strong customer engagement platform and understand how to better leverage your resources to effectively engage younger customers.

Some of the findings from our research are illustrated in the infographic, to see our customer engagement model in action, contact us and we can schedule a complementary presentation of detailed findings from our this study.

Key questions answered include:

  • Understand how GPs and Specialists define value when assessing pharma companies and determine drivers of customer engagement.
  • Evaluate transactional satisfaction with pharma overall (i.e. all the interactions that customers have with the company, such as: sales reps, MSLs, conferences, customer service, pharmacovigilance, etc.).
  • Assess importance towards a series of engagement related attributes including perceived leadership, commitment to their therapeutic area, trustworthiness, credibility, innovation, etc.
This infographic contains select findings from our Independent Studies. Contact us to find out if your organization qualifies for a complimentary lunch & learn with access to the full report.

Past Independent Studies

Physician Use of Social Media

Physicians are using social media in their personal and professional lives, especially younger physicians. However, the pharma industry should be aware of barriers to...

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Past Independent Studies

Physician Use of Social Media

Physicians are using social media in their personal and professional lives, especially younger physicians. However, the pharma industry should be aware of barriers to...

read more

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Your answers,
our guarantee.

We are here to answer your questions.

Latest Survey Data

Remote detailing for pharma – Physicians’ perspectives

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Our 5-minute online survey conducted in the fall of 2020 sought to gain clarity around remote detailing. This study was conducted with 339 Canadian physicians who are members of the MD Analytics healthcare panel and the results provide actionable recommendations on how to form a more ‘ideal’ pharma remote detail.

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The COVID-19 crisis has significantly impacted physicians’ practices; but how and to what extent? Physicians have been managing significant workloads, while learning on the fly how to navigate and setup virtual meetings. Maintaining high levels of patient care while minimizing in-person interactions has also been challenging.

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Members of the Canadian Research Insights Council (CRIC) and the Insights Association.

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