The importance being placed on digital media by pharma and med tech/device manufacturers has grown over the past few years as it has become apparent that relying on the...
Physicians feel positive about how Patient Support Programs (PSPs) have evolved in the past two years – especially in terms of responsiveness and the expertise of individuals working on PSPs. The main unmet needs at this time remain the range of service hours and the availability of nurses remotely (either by phone or virtually).
While AbbVie and Janssen tend to be mentioned as better PSPs among the specialties surveyed, more than half of physicians cannot specifically identify a PSP that has been more innovative than others since the beginning of the pandemic. Responsiveness and facilitation of financial support usually explain why a given PSP is preferred over others.
Many specialists believe that biosimilar PSP providers have struggled more than originator drug PSPs since the onset of the pandemic – mainly because of they do not have as many employees and offer a smaller range of services. Please take a look at our infographic based on this study.
Read More
Within the specialties surveyed, AbbVie and Janssen are seen as having provided the best overall experience since COVID. In a majority of cases, responsiveness and facilitation of financial support usually explain why a given PSP is preferred over others.
More than half of physicians cannot specifically identify a PSP that has been more innovative than others since the beginning of the pandemic.
Among those that do, AbbVie is more commonly mentioned. AbbVie and Janssen are
particularly likely to be mentioned as having PSPs that have been helpful in supporting with paperwork and reducing administrative burden during the pandemic.
Many specialists believe that biosimilar PSP providers have struggled more than originator drug PSPs since the onset of the pandemic – mainly because of they do not have as many employees and offer a smaller range of services.
Key takeaways
- Which company-sponsored PSPs have performed better overall since the pandemic, and which have been most innovative and supportive?
- What is the relative performance of biosimilar vs originator brand PSPs?
Past Studies
Pharma Leaders of Digital Media
While social media and digital tools have been playing an increasingly significant role in the personal lives of HCPs for many years now, use of these channels in a...
What could future physician practices look like with AI LLMs?
Artificial intelligence (AI) and large language models (LLMs), such as ChatGPT, are likely to be increasingly integrated into our healthcare systems which, in turn, may...
AI: How receptive have physicians been so far?
While artificial intelligence (AI) has been playing an increasingly significant role in various spheres of our lives for many years now, the topic of AI has jumped into...
Past Studies
What Digital Media do Physicians Use?
The importance being placed on digital media by pharma and med tech/device manufacturers has grown over the past few years as it has become apparent that relying on the...
Pharma Leaders of Digital Media
While social media and digital tools have been playing an increasingly significant role in the personal lives of HCPs for many years now, use of these channels in a...
What could future physician practices look like with AI LLMs?
Artificial intelligence (AI) and large language models (LLMs), such as ChatGPT, are likely to be increasingly integrated into our healthcare systems which, in turn, may...
AI: How receptive have physicians been so far?
While artificial intelligence (AI) has been playing an increasingly significant role in various spheres of our lives for many years now, the topic of AI has jumped into...