Physicians are not very familiar with the range of services offered by different PSPs. As long as a core offering of services that are relevant to their therapeutic area is met, they will generally be satisfied. Other than reimbursement services, physicians are not highly likely to recall what specific services are provided by given PSPs. Once prompted with a list of 20+ possible PSP services, the average physician only associates about 5 with any given PSP – even the most widely known PSPs. Most physicians think that the current range of services offered by PSPs is satisfactory or exceeds their needs.
Although PSPs have undoubtedly worked to enhance their programs since the onset of the pandemic, a majority of physicians are not aware of what these specific changes may have been. That being said, among those who do, improved financial assistance/ sampling, access to virtual care and support with vaccination scheduling are most often mentioned. Overall perceptions of PSPs compared to before the pandemic have generally improved – especially in terms of responsiveness and the expertise of individuals working on PSPs. The main unmet needs at this time remain the range of service hours and the availability of nurses over the phone.